TERM & CONDITIONS

Rates & Deposit

  • Rates are quoted in Malaysia Ringgit.

  • Rates quoted are based on your period of stay. Rates are subject to change when arrival and/or departure dates are amended.

  • A cash deposit of MYR100.00 for each night of stay or a valid credit card is required upon check-in for incidentals in addition to full payment of room.  
     

Pre-Payment Booking

  • Total room rate will be charged upon reservation confirmed.

  • Room booking is Non-refundable, Non-cancellation and Non-amendment.

  • Failure to check years of age to check-in and register for a room.

  • If you arrive prior to standard check-in time, please approach the Front Office for assistance to store in will be treated as a No Show and No refund will be given.

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Reservation Conformation

  • A valid credit card is required to guarantee the reservation.

  • The Hotel accepts Visa, Mastercard, Credit Cards.

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Check-in & Checkout

  • Check-in time is from 3:00pm.

  • Checkout time is by 12:00pm.

  • Guest must be at least 21 your luggage until check-in is available. For early arrivals, you are advised to make a reservation for the evening prior to you arrival.

  • Late checkout is subject to room availability and charges. A half-day room charge will apply for late checkout between 12:00pm to 6:00pm and a full day room charge will apply for checkout after 6:00pm, upon confirmation of room availability.

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Non-smoking Policies

  • Pangkor Holiday Resort (PHR) is committed to providing its guests and associates with a smoke-free environment. Smoking is only permitted in designated areas.

  • A fine of MYR250 will be imposed on any guest in violation of this policy.

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Other Terms

  • Pets are not allowed inside the hotel.

  • Items that emit odour (for example, durians ) and food preparation are not allowed in the guestrooms.